SALE ENDING IN
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Holding Deposit (Refundable)
£99
Product Details
Dispatch & Delivery
Returns Policy
Product Details
Dispatch & Delivery
Dispatching Your Order
We aim to dispatch your orders as quickly as possible. However, please note that dispatch times vary depending on the type of product ordered.
- Smaller items (In Stock) (Small Accessories, Cleaning, Maintenance and lightweight Comfort Products) are typically dispatched within 1 to 2 business days of receiving your order.
- Larger Items (In stock) (Hot Tub Covers, Cover Lifters, Spa Steps and heavy items) are typically dispatched within 14 days.
Delivering Your Order
Products are delivered using your chosen method at checkout, these include:
- Standard Shipping (£4.99) – This is our standard, flat rate delivery service which is usually 1 to 2 workings days from dispatch.
- Free Shipping – Delivery to mainland UK is usually free when you spend over £40, via our standard shipping in 1 to 2 workings days.
We do not process orders after midday on Friday, Bank Holidays or over the weekend; any orders received during those times will be processed and dispatched the following working day.
For further information, please visit the Dispatch, Shipping & Delivery sections of our Terms & Conditions.
Returns Policy
Returns Policy
At Johnsons, we want you to be completely satisfied with your purchase. However, due to the nature of our wellness products, certain restrictions apply to Returns.
For Small Accessories, Cleaning Products, Maintenance Equipment and Comfort Items in their original packaging can be returned within 14 days of receipt for a full refund, provided they are unused and in a re-saleable condition.
For Larger Accessories, Spa Steps, Cover Lifters and Hot Tub Covers, we recommend a thorough inspection before you install them. We cannot accept any returns or claims for damage once the product has been installed. By installing the product, you are confirming that you have inspected it and are satisfied with its condition and quality. This means that even if you later discover a fault or defect, you will not be able to make a claim against us.
Please make sure the product you ordered is suitable for your needs before you install and use it.
General Returns Information
To initiate a return, please contact our Customer Service team.
You will be responsible for the cost of returning any unwanted items, unless the item is faulty or damaged.
- Please ensure all returned items are securely packaged to prevent damage during transit.
- We recommend using a tracked delivery service and retaining proof of postage.
- Refunds will be processed within 14 days of receiving the returned goods.
Your Statutory Rights
This policy does not affect your statutory rights. You have the right to return faulty or misdescribed goods within 14 days of receipt for a full refund. If a fault develops outside of this period, you may still be entitled to a repair or replacement.
Contact Us
If you have any questions or concerns about our returns policy, please don’t hesitate to contact us.
